Return

RIGHT OF WITHDRAWAL

There is a 14-day full right of return on goods purchased on the website.

The 14 day period starts on the day the order is delivered.

You bear any return costs yourself.

A wish to cancel must be communicated to us no later than 14 days after delivery and returned to us latest 14 days after we are informed about your use of the right of withdrawal.

Requests to use the right of withdrawal must be sent to email kontakt@ayava.dk. In the notification, your wish to use the right of withdrawal must be clearly stated. You can also use the standard withdrawal form, which you will find at the bottom of the trading conditions.

If your order is a Christmas present, however, it applies that goods purchased between 1 October and 24 December can be returned until 15 January 2025.

Unclaimed packages

If you have forgotten to pick up your package and it has therefore been returned to us, you must send us an email to kontakt@ayava.dk stating that you either want the package sent again or you want to return it. If you want the package sent again, we will send a charge of DKK 39 for shipping, which must be paid before we send the package. If you want the money refunded, we charge a fee of DKK 39 (for the return freight), which will be deducted from the original amount.

CONDITION OF THE GOODS WHEN RETURNED

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It's up to AYAVA to assess the condition of the goods.

If you wish to exchange or return an item, please be aware of the following to ensure you receive a full refund:

• The item must be in original packaging.
• The item must not show signs of use. Including wear, stains, damage or extraneous smells such as perfume and smoke.
• The item must appear with the affixed marks so that it can be resold.
• The product's original packaging must not used as shipping packaging.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

RIGHT OF COMPLAINT

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and deficiencies must be reported to AYAVA within a reasonable time after receipt of the goods. If you complain within two months of discovering the fault, the complaint will always be timely.

We will refund reasonable shipping costs in case of justified complaints .

The complaint is waived in the event of incorrect or unusual operation of the product.

AYAVA covers the return costs to a reasonable extent.

When returning, contact the company:

AYAVA

Red days every 5

2610 Rødovre

Email: kontakt@ayava.dk
Phone number: 21919151

Complaints will not be accepted if these have been sent cash on delivery.